Terms & Conditions
Effective Date: 9th April 2023
Welcome to CredenceCheck.com. By using our website and services, you agree to the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By accessing or using our services, you acknowledge that you have read, understood, and agreed to be bound by these terms.
2. Use of Services
You must be 18 years or older to use our services.
You agree to provide accurate and complete information for credential evaluation.
Any misuse of our platform, including submitting fraudulent or misleading documents, may result in termination of your account and potential legal action.
3. Intellectual Property
All content on CredenceCheck.com, including text, graphics, logos, and software, is the property of CredenceCheck or its licensors and is protected by intellectual property laws.
4. Limitation of Liability
CredenceCheck is not responsible for any loss or damage resulting from:
Inaccuracies in submitted information.
Delays or errors in the credential evaluation process.
Unauthorized access to your account.
5. Fees and Payment
All fees for our services are non-refundable unless specified in our Cancellation and Refund Policy. Payment must be made in full before services commence.
6. Termination
We reserve the right to suspend or terminate your access to our services for violations of these terms.
7. Governing Law
These terms are governed by the laws of the country from which you are making the application from. Any disputes shall be resolved in the courts of the country.
8. Changes to Terms
We may update these terms periodically. Continued use of our services constitutes acceptance of the revised terms.
Privacy Policy
Effective Date: 9th April 2023
CredenceCheck.com is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.
1. Information We Collect
Personal Information: Name, email, phone number, and address.
Educational Information: Academic records, certificates, and other documents submitted for evaluation.
Technical Information: IP addresses, browser type, and cookies to enhance user experience.
2. How We Use Your Information
To process credential evaluations.
To communicate with you regarding your application status and updates.
To comply with legal and regulatory requirements.
3. Sharing of Information
We share your data only with authorized third parties necessary for verification purposes.
We do not sell your personal information to third parties.
4. Data Protection
Your data is encrypted and stored securely.
We employ industry-standard measures to protect your information from unauthorized access, alteration, or destruction.
5. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to inaccuracies in your data.
Request deletion of your personal data, subject to legal and contractual obligations.
6. Cookies and Tracking
We use cookies to collect non-personal data for analytics and functionality. You can manage cookie preferences through your browser settings.
7. Policy Updates
We may revise this Privacy Policy. Changes will be posted on our website, and continued use of our services indicates your agreement to the updated policy.
8. Contact Us
For privacy-related inquiries, email us at support@credencecheck.com
Cancellation and Refund Policy
Effective Date: 17th December 2022
CredenceCheck.com aims to provide transparent and fair policies for cancellations and refunds.
1. Cancellation Policy
You may cancel your order within 24 hours of submission, provided the evaluation process has not commenced.
Cancellation requests made after the evaluation process begins will not be accepted.
2. Refund Policy
Refunds are issued only in cases where:
Services were unavailable due to technical issues on our end.
Errors in processing were caused solely by CredenceCheck.
Refunds are not issued for customer errors, incomplete submissions, or delays caused by third-party verifiers.
3. How to Request a Refund
Submit a written request to assistance@credencecheck.com with your order details and a description of the issue.
Refund requests will be reviewed within 7 business days, and eligible refunds will be processed promptly.
4. Dispute Resolution
If you disagree with a cancellation or refund decision, you may escalate the issue to our support team by emailing [Insert Contact Email]. We aim to resolve disputes amicably.
5. Changes to This Policy
We reserve the right to amend this policy as needed. Updates will be posted on our website, and continued use of our services indicates acceptance of the revised policy.
6. Contact Us
For questions regarding cancellations or refunds, contact us at support@credencecheck.com